ADSL Broadband Terms & Conditions
By signing up for the relevant requested service or services, you agree to be bound by these terms and conditions (“these Conditions”).
In these Conditions:
1.1 “DL I.T. Solutions Ltd.” or “we” means DL I.T. Solutions Ltd. (Company No.794359772) 571 Southmead Road Bristol BS35 1UG;
1.2 “the Customer” or “you” means the party subscribing for and/or using the Service;
1.3 “the Service” or “the Services” means those services described in Schedule A;
1.4 “Agreement” means an agreement for provision of the Service incorporating these Conditions;
1.5 “Content” shall mean applications, data, information, video, graphics, sound, music, photographs, software or other material which we provide ancillary to the Service.
PART I : PROVISION & USE OF THE SERVICE
PROVISION OF THE SERVICE
DL I.T. Solutions Ltd. shall provide the Service to you in accordance with and subject to the provisions of these Conditions (and in particular subject to the conditions and limitations described in Schedule B).
2.2 Upgrades and other changes
We shall have the right to unilaterally:
Upgrade, add to, or improve the Service (but at no extra charge to you during the payment period during which this change occurs); Make other amendment, variation or modification to the Service (subject to there being no material detriment suffered by you as a result).
2.3 Operational faults
We agree to use reasonable efforts to remedy any reported operational faults in relation to the Service as soon as reasonably possible, but cannot guarantee to maintain uninterrupted availability of the Service.
If you require any variations or additions to the Service, then these will need to be specifically agreed in writing between you and us (with additional fees to be paid as appropriate).
The Agreement for provision of the Service shall last for the period during which relevant fees are paid by you, subject to the rights of termination in Clause 16 and as otherwise set out in these Conditions. Fees shall be payable on a monthly basis and the Agreement shall operate on monthly basis, save for the ADSL Power User service, which shall operate on a two monthly basis.
3.2 Temporary suspension
We shall have the right to temporarily suspend the Service for operational purposes (such as repairs, maintenance, or installation of upgrades), but will endeavour to provide as much notice as possible of any such suspension.
3.3 Extended period of suspension
We shall not be responsible for any inconvenience, wasted expenditure, loss of goodwill or reputation, loss of opportunity or financial loss caused as a result of a suspension under Clause 3.2, but if such suspension continues for more than 14 days then you shall be entitled to terminate the agreement by notice in writing to us.
In relation to Customers who are consumers or who otherwise possess a legal right to cancel this Agreement, we reserve the right not to provide or connect the Service or to supply any equipment necessary for the connection of the Service until after the expiry of any relevant statutory cancellation period
YOUR USE OF THE SERVICE
4.1 Prohibited uses
You agree that neither you nor any person using the Service with your permission shall use the Service: for any fraudulent, criminal or unlawful purpose;
To send unsolicited advertising or promotional material (or to engage in any “spamming” activity);
To transmit any virus, worm, trojan horse or other harmful material.
For the purpose of intimidating, harassing or causing annoyance to any third party;
For an unethical purpose or in an unethical manner;
To hack, probe, denial of service attack or attempt to gain unauthorised access to any system.
4.2 No infringing or offensive use
You further agree that neither you nor any person using the Service with your permission shall use the Service to send, receive, download, or place upon any website hosted by us any material which is obscene, offensive, defamatory, unlawful, or infringes the intellectual property or other rights of any third party
4.3 Acceptable Use Policy
You also agree to abide by the rules and guidelines set out in Schedule B below and in the DL I.T. Solutions Ltd. Acceptable Use Policy referred to in that Schedule.
5.1 Passwords & general security
You agree to ensure that any password or username provided by us to you is kept confidential and secure. You agree to immediately notify us of any actual or suspected breach of security or misuse of any password or username.
5.2 Responsibility for loss
We accept no responsibility for any loss caused to you as a result of any breach of security or misuse of any password or username by any third party.
5.3 Emergency measures
We reserve the right for security reasons to suspend connection to the Service and/or to change any nominated password or username (and we shall have no responsibility for any inconvenience, wasted expenditure, loss of
opportunity, loss of goodwill or reputation or financial loss caused as a result).
CONNECTION TO THE SERVICE
6.1 Pre-requisites and equipment
You acknowledge and agree that the technical pre-requisites and other provisions set out in Schedule C shall apply, including in particular the line requirements. It is your responsibility to ensure that you have the appropriate equipment to connect to and use the Service. We accept no responsibility if the Service cannot be accessed or used (temporarily or otherwise) as a result of inappropriate or defective equipment provided by you.
Any date or period for connection of the Service specified by us shall be an estimate only and time shall not be of the essence in relation to such time or period.
DL I.T. Solutions Ltd. accepts no responsibility for any inconvenience, wasted expenditure, loss of goodwill or reputation, loss of opportunity, or financial loss caused or suffered by any delay in the connection of the Service (save that there shall be an appropriate refund in the amount of any periodic fee payable by the Customer for the use of the Service under this agreement if there shall be any delay in the anticipated date of connection of the Service caused as a result of the fault of the Company).
PART II : ANCILLARY MATTERS
PROVISION OF SOFTWARE OR OTHER ITEMS
We may provide you with software, to enable you to access the Service or make enhanced use of the Service (“Software”).
You agree not to copy or modify the Software (otherwise than as may be necessary to access the Service); and not to access the Service in an alternative way or in circumvention of any security measures contained in the Software (save where you have our written
consent to do so).
We grant to you for the duration of the Agreement a non-exclusive non-transferable licence to use the Software for the purposes of use of the Service. Such licence shall be subject to such terms as are brought to your attention prior to your use of the Software, and shall be suspended during any period of suspension of the Service.
7.4 Special provision of equipment
Any equipment supplied by us to you shall be subject to a separate agreement between us and you, upon the basis of agreed terms and conditions for such supply (as may be set out on the DL I.T. Solutions Ltd. website).
ADDITIONAL CONTENT PROVIDED BY US
8.1 Use of Content
Content may only be used by you for your own private use (or as otherwise expressly agreed in writing by us). Content is used by Customers at their own risk, and we accept no responsibility for any accuracy, completeness or adequacy in relation to the same.
You further agree:
To respect the intellectual property rights in relation to the Content;
Not to copy, store, transmit, distribute externally, or modify, adapt or alter the Content.
8.3 Other terms
You agree that any use by you of Content shall be subject to any separate terms and conditions upon which the content is provided. These may be displayed online or elsewhere.
INTERNET AND TELECOMMUNICATIONS COSTS
9.1 Internet availability
We accept no responsibility for the functioning of the Internet or any other service, which is accessed by you through the use of the Service, and accept no responsibility for any transaction or other activity undertaken by you through the use of the Internet, or other service provided to you through the use of the Service.
9.2 Telecommunications costs
We shall have no responsibility for the telecommunications or other costs incurred by you through the use of the internet or any other service which you may access through the use of the Service
EQUIPMENT AND OPTIONAL EXTRAS
Where you order them in the course of signing up for the Service we may also provide you with additional equipment (e.g. modems, routers, micro filters) or services (e.g. domain name registration, extra IP addresses). When you order these the price for these will be added to the fees specified in Schedule D, and the terms in Clauses 10.2 and 10.3 will apply.
Equipment will be supplied subject to the manufacturers’ terms and conditions.
10.3 Domain names
Registration of any .uk domain name will be subject to the Nominet registration terms at www.nominet.org.uk/nominet-terms.html, and registration of any other top level domain name will be subject to the ICANN registration terms and Uniform Domain-Name Dispute- Resolution Policy at www.icann.org/udrp.
PART III : FINANCIAL PROVISIONS
FEES PAYABLE FOR USE OF THE SERVICE
You agree to pay the fees for the use of the Service as set out in Schedule D.
11.2 Periodic fees
Periodic user fees for the Service, shall be payable on the relevant renewal date, which shall be computed from the date of entering into the Agreement.
We shall have the right to increase any periodic fees by at least 28 days advance notice to you prior to the relevant renewal date.
Unless otherwise stated all fees shall be exclusive of value added tax, which (where due) shall also be payable by you. All fees shall be paid in pounds sterling.
11.5 Cancellations and refunds
You may cancel the ADSL held with DL I.T. Solutions Ltd. at any time by giving at least one month’s written notice (including your full contact details and details of the service to be cancelled) by email to: firstname.lastname@example.org or by fax to: +44 (0)117 9895960. If there are any outstanding arrears or account issues these would need to be settled before the cancellation request can be processed.
If you pay, or have paid, for a service by direct debit, when this service is cancelled or ceased, we will notify you to cancel the direct debit when we confirm the cancellation of the service. If you fail to cancel the direct debit for any reason and subsequently require a refund, there will be a charge of 15% of the refund amount.
PAYMENT OF FEES
12.1 Date for payment
The fees (and any relevant VAT) shall be payable on the date of entering into the Agreement.
12.2 No waiver for Customer delay
The periodic fee payable under this Agreement shall be payable as from the date of our acceptance of your order, even though you have not as of yet obtained appropriate equipment to connect to and use the Service.
PART IV : ADMINISTRATIVE & LIABILITY MATTERS
13.1 Death, personal injury & other matters
Nothing in these Conditions shall exclude or limit our liability for death or personal injury caused by our negligence or exclude or limit our liability for fraudulent misrepresentation, and nothing in this Clause shall affect the statutory rights of consumers which cannot be limited.
13.2 General loss
Subject to Clause 13.1 and to clause 13.3, DL I.T. Solutions Ltd.’s liability under the Agreement shall be limited so far as permitted by law to the amounts paid or payable by you under the Agreement.
13.3 Loss of or damage to property
In respect of damage to tangible property caused by negligence (and in respect of any other matters to the extent that Clause 13.2 is not effective) DL I.T. Solutions Ltd.’s liability for any breach of contract, statutory duty, or other obligation on its part shall, subject to Clause 13.1, not exceed one million pounds (£1,000,000).
13.4 Consequential loss
To the extent permitted by law, DL I.T. Solutions Ltd. shall not be liable under the Agreement for: Any indirect or consequential loss;
Any loss of profits or revenue;
Any loss of goodwill, reputation or opportunity,
Any loss of or corruption of data.
13.5 Higher limitation
The limitations in this Clause are based upon DL I.T. Solutions Ltd.’s available insurance cover and other relevant matters. If you wish DL I.T. Solutions Ltd. to accept legal responsibility for a higher amount this can be effected by specific agreement of the parties, upon your paying agreed additional fees for the higher liability.
RIGHTS TO REMOVE MATERIALS
14.1 Rights of removal
We shall be entitled to remove any material posted by you to any computer under our control which in our reasonable opinion is likely to infringe the intellectual property or other rights of any third party or which is otherwise unlawful.
You acknowledge that we shall be under no responsibility or obligation to validate or vet (for usability, legality, content or correctness) any material communicated by you or hosted by us through the use of the Service
You agree to indemnify us (and any officer, consultant, agent or employee of ours) in respect of any third party claims made against us (or any such officer, consultant, agent or employee) resulting from any use or misuse of the Service by you (or by any employee, agent, consultant or officer of yours, or any other party using the Service with your permission). The indemnity shall extend to any legal, professional and other costs incurred in defending any such claim, and any monies paid to the claimant by way of settlement of any such claim.
ACCESS TO PREMISES
If we reasonably so require, you shall provide access to the premises from where the Service is being accessed. Access may be required for (but not limited to), for the purposes of the connection of the Service, repairs, maintenance, upgrades, or to investigate any actual or potential breach of this Agreement.
15.2 Access not available
If an engineer is booked to investigate a fault but no access is available then fees will be due for the engineer call out. (see Schedule D)
15.3 End User Equipment
If an engineer is booked to investigate a fault and no fault is found on the line then fees will be due for the engineer call out. (see Schedule D)
PART V : TERMINATION & MISCELLANEOUS
16.1 Termination on notice
Either DL I.T. Solutions Ltd. or the Customer may terminate the Agreement at any time by service of 30 days’ notice in writing upon the other party, such notice to take effect at the end of the next period after termination of the notice. If we terminate the Agreement under this Clause, we shall refund to you an appropriate portion (computed upon a time basis) of any periodic fees paid by you for the use of the Service. If you terminate the Agreement under this clause, you shall not be entitled to any refund or rebate of any fees which you have paid or which are payable by you under the Agreement.
16.3 Termination for breach
We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any one or more of the following events:
Breach by you of any provision under the Agreement;
Non-payment of any fees due from you to us under the Agreement.
We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any insolvency action or procedure being commenced or implemented in relation to you.
16.5 Termination due to BT telephone line contract
We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any change of your BT contract details of the underlying telephone line upon which the service is provided including:
Change of ownership, name, address, location, or service on the BT contract Stop of the telephone line for any reason by either you or BT.
16.6 Other events
We shall be entitled to terminate the Agreement without the need to give any notice in writing to you upon the occurrence of any one or more of the following events:
If we in our opinion believe that termination of the Service is necessary to protect our goodwill or reputation and/or of our services or products (or necessary to protect the service provided by us to other users);
If we in our opinion believe that you are in breach of the provisions of Clause 3 or Schedule B of these Conditions;
the receipt by us of any complaint, letter before action, or proceedings by any third party in relation to the manner of your use of the service, or the content of any material published by you through the use of the Service.
CONSEQUENCES OF TERMINATION
The Service shall cease to be provided as from the point in time of termination of this Agreement.
17.2 Return or removal of items
Immediately on termination you shall:
Return to us all equipment, manuals, software, CD-ROM, other storage media, property, documents or information provided by us on loan or hire to enable you to access the Service (and for this purpose shall provide access to us or our representatives or agents to any premises where any such items may be located);
Remove or arrange for the removal from any computer in your possession custody power or control, of any software provided by us for the use of the service.
17.3 Notification of termination
If we terminate the Agreement under Clauses 16.2, 16.3, 16.4 or 16.5 above:
We shall endeavour as soon as reasonably practicable to give notice of such termination by email to you;
We shall not be liable to refund any fees paid or payable by you, and any claims, rights of action, and rights of indemnity we have shall continue to subsist.
17.4 Prior rights
Termination of the Agreement shall not affect any rights or claims available to the parties under the Agreement, and in particular any fees due to us from you shall continue to be payable (subject to time apportioned rebate of periodic fees under Clause 16.1), and any indemnity provided to us by you shall continue in operation
SUSPENSION OF SERVICE
18.1 Right to suspend
In addition to the right of termination in Clause 16, we shall have the right to suspend the Service without notice on the occurrence of any of the events specific in Clause 16.2, 16.3, 16.4 or 16.5.
18.2 Consequences of suspension
If we exercise the right to suspend the Service in Clause 18.1:
We will provide you with notice in writing as soon as reasonably practicable after suspending the service under Clause 18.1;
the Agreement shall continue to subsist during the period of suspension, and we shall not be liable to repay any fees paid or payable by you during the period of suspension;
We may following such suspension subsequently terminate this Agreement under Clause 16 of the Agreement.
18.3 Notice of re-commencement
We will provide notice in writing to you if we shall (in our absolute discretion) decide to end any suspension of the Service
The headings to the clauses of these Conditions, and headings to other parts are included for ease of reference only and shall not affect the interpretation of these Conditions.
You shall not without our prior consent (which consent we may withhold at our absolute discretion) assign, transfer, or sublicense the Agreement or any of the benefits to be provided by us under this Agreement, or permit any third party to use the Service.
All notices to be given under the Agreement must be in writing in English. Notices to DL I.T. Solutions Ltd. may be served upon our postal address. Notices to DL I.T. Solutions Ltd. shall not be effective unless physically received by us. Notices upon the Customer may be served upon your last known home, business, or e-mail address as known to us. Notices to you shall be deemed to have
been received by you when the relevant notice ought to have been received by you in ordinary course through the use of the relevant means of transmission
19.4 Force Majeure
We shall have no liability if we are unable to provide or connect the Service or if the continuation of the Service is interrupted or withdrawn due to any cause beyond our reasonable control, including (but not limited to) actions of third parties, civil unrest, industrial action, fire, inclement weather, and national emergency.
19.5 Variation of Agreement
We shall be entitled to vary this Agreement upon the giving of 28 days’ notice in writing to you. No other variation or amendment to this Agreement shall be ineffective unless made or confirmed by you in writing.
Any failure or delay by us in exercising any of our rights under the Agreement, will not constitute a waiver of that right, or prevent the future exercise of such right.
19.7 Third party rights
Save in respect of Clause 14.3, the parties do not intend any term of this Agreement to be enforceable by any third party pursuant to the provisions of the Contracts (Rights of Third Parties) Act 1999
If any Clause or part of these Conditions is found to be unlawful or unenforceable in whole or in part, then that provision shall be deemed to be severable from the remaining provisions and shall not affect their validity or enforceability.
19.9 Governing law
The Agreement will be governed by and interpreted in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
19.10 Unforeseen circumstances.
The vast majority of our customers enjoy a high quality service but occasionally some telephone lines develop a fault or prove unsuitable for ADSL once the service has been activated. ADSL is not a guaranteed service, although we will endeavour to support the service you have ordered technical issues may occur on some lines that will cause connectivity problems. If the fault proves un-repairable and is not related to your own equipment/ software then on rare occasions the service will be withdrawn and we will provide notice to confirm the service is to be terminated. On these occasions a refund will be offered for the service you have paid for (backdated to when the fault was first logged) but not for the equipment/software purchased to access the service, however if you purchase your equipment from DL I.T. Solutions Ltd. and the above occurs then we can offer a refund on receipt of this undamaged equipment.
Type of service:
Please call as this can vary depending on your geographical location.
Conditions, limitations and prohibitions in relation to the use of the Service
Without prejudice to the contents of Clause 3 of the Conditions, the Customer agrees to use the Service in accordance with DL I.T. Solutions Ltd.’s Acceptable Use Policy located at www.dlit.biz (as available and amended from time to time).
The Customer also agrees (without prejudice to paragraph 1 above) not to use the Service in breach of good netiquette practices.
If the Customer sets up its own web site(s) (“the Web site(s)”) or file sharing services as part of the Service, the Customer shall be responsible for all material contained on the Website(s) or file share, including material placed upon the Website(s) or file share by a third party. The Customer (if carrying on a trade or business) shall state his principal business address upon the Website(s).
Without prejudice to Clause 3 of the Conditions, the Customer agrees that the material contained upon the Website(s) or file share will not infringe the intellectual property or other legal rights of any third party, and whether arising under English law or under the laws of any other jurisdiction.
The Customer also agrees upon request by DL I.T. Solutions Ltd., to remove or prevent access to any material which is hosted through the use of the Service.
The Customer agrees to ensure that all material communicated by the Service or hosted by the Company through the use of the Service is checked for viruses or other harmful codes
The Customer agrees to make regular backups of all material and data hosted through the use of the Service.
Prerequisites and other provisions relating to connection to the Service The following constitute prerequisites for connection to the Internet Access Service:
A standard copper BT analogue single telephone line;
An ADSL enabled exchange;
Successful completion of telephone line test and survey for ADSL suitability, and technical compatibility with ADSL requirements;
(if applicable) appropriate installation of suitable equipment needed for the use of the Service;
(in relation to consumers), for safety purposes, the equipment shall bear the European Consumer Equipment Standards “CE” mark; (in relation to business users), where the DL I.T. Solutions Ltd. so requires, its approval of the connection equipment to be used or intended to be used by the Customer;
(for consumers) the expiry of any statutory cancellation period the activation of the Service
The Customer’s telephone system may be temporarily lost during installation of equipment necessary for the use of the Service. The period of the loss of the telephone service may range from a few minutes to several hours. DL I.T. Solutions Ltd. shall be under no responsibility for any inconvenience, wasted expenditure, loss of opportunity, loss of goodwill or reputation or financial loss caused as a result of such loss of service.
It is the Customer’s responsibility to ensure that the location where the Service is accessed is suitable for the purpose, including in terms of (but not limited to) air conditioning, static humidity levels, fire suppression system, security levels and electrical supplies.
It is the Customer’s responsibility to ensure the equipment to be plugged into the Service is suitable for the purpose, including in terms of (but not limited to) micro filters, splitters, ADSL modems, routers, computer equipment, USB ports and operating systems.
Fees payable for the use of the Service
|Download limit per month||ADSL (ex VAT per month)|
|2GB||1+12 months||Please call as this can vary depending on your geographical location.|
|10GB||1+12 months||Please call as this can vary depending on your geographical location.|
|20GB||1+12 months||Please call as this can vary depending on your geographical location.|
|50GB||1+12 months||Please call as this can vary depending on your geographical location.|
|100GB||1+12 months||Please call as this can vary depending on your geographical location.|
|Unlimited||1+12 months||Please call as this can vary depending on your geographical location.|
|Over Usage (per GB)||Please call as this can vary depending on your geographical location.|
|Premium Upload (for non- enabled ADSL2 exchanges)|
Engineer Call Out Fee: If an engineer cannot gain access to the customer property at the allotted time as agreed by the customer (to us or BT Wholesale) or circuit proved ok and problem identified as customer equipment problem then 50.00 plus VAT fee will be applied.
Late Notice Cancellation Fee: If after seven days of receipt of your order but prior to service being activated you decide to cancel then a late notice cancellation charge will be applied: 29.99 plus VAT.
Activation Fee: If activation fee is waived and service is cancelled within 12 months then the standard activation fee of: 59.99 plus VAT is due.
Reworking Charge: This charge will apply when a BT Engineer at a customer site has to make good any existing non-BT installed wiring to make it fit for installation. Work will only be undertaken with the consent of the customer and charges will be raised directly by BT against the customer.